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Select a category below to find targeted questions for your role.

Account creation, logging in, setting up Multi-Factor Authentication (MFA), and platform security.

How to order, payment with MoMo (MTN, Airtel, Zamtel), 4-digit Delivery PINs, returns, and refunds.

Shop onboarding, PACRA/ZRA verification, uploading products, delayed settlements, and platform fees.

Applying as courier/individual, dispatch workflow, delivery PIN, digital signatures, and weekly earnings.

If you cannot find the answer to your question in our FAQ, our dedicated Zambian support team is available 24/7 to assist you.